Developers : Onni Group of Companies

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    Unregistered User


    Reviewed on Sep 6 2017

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"Thank you internet"

Had my real estate agent gathering details about penthouse suites for sale by Onmi on 14th and 13th Streets in North Vancouver... Looked up details of walkin closets and was shocked to find material is sawdust covered with nice topping...this is Ikea type cheap ---, not what expected in multi millions dollar penthouses.... If they use --- there, you can be sure they do every where.. Curious, I looked into their reviews...and it is bad.. Will not even bother to look at these suites...Company looks and smells rotten.


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    Reviewed on Aug 29 2017

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"worst customer service"

When the manager of customer service Paul Lee is a total jerk that should sum up how they feel customers should be treated. I have bought in one of their buildings and will never again purchase a product from Onni. Its not like their products are discounted so if I am going to be paying the same price I would rather go to a re---ble builder that treats customers with respect rather than treating them as an annoyance. They are aggressive in their tone and will try to push you around to settling for a lesser solution by threatening they will not do anything if you don't accept their offer. Go spend your hard earned money at Bosa, Cressey, or whoever you like because I will guarantee the quality of work will be better and more importantly they will actually treat you with respect when dealing with customer complaints.


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    Unregistered User


    Reviewed on Jun 12 2017

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"Bad Developer"

ONNI has been my worst experience with a developer. They are highly unresponsive and unprofessional. They are vague in their explanations of issues and fail to provide any service to their customers. Their condos are built with very low quality, cheap material, and are aesthetically unappealing. Elevators and other mechanical issues are prevalent on a routine basis, even for brand new condos! I will never again in my life consider buying a property that was developed by ONNI.

Address/City: 2212 Lakeshore Blvd West, Etobicoke, ON


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unregistered user on July 12 2017:
Used condos are usually much better value. Quality often suffers with therapid construction of new condos within the past few years.

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    Unregistered User


    Reviewed on Apr 6 2017

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"objective opinion"

I have been living in Westlake tower 1 at 2220 Lake Shore West since it was completed (early 2015), and next year I will be moving into Westlake Encore which is under construction next door. The negative reviews on here are exaggerated. The truth is that these buildings are basically the same as most of the others - good but not exceptional. I am sure there are better quality buildings if you can afford it ($1000+ per sqft). I have also lived in cityplace and those buildings were not as good.

Address/City: 2220 Lake Shore Blvd W


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unregistered user on April 20 2017:
Nice, yeah I live in 2200 and love it. Solid, reliability construction. Give me the fob so I can use the penthouse gym in encore!

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    Unregistered User


    Reviewed on Mar 21 2017

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"Written development"

What could go wrong will. Never will I buy another Onni POS again bad finishing, everything is chipped. Cracked floor tiles, globs of black greas in new carpet. Loose floor boards, bedroom smells like dirt. Wrong entry doors and hinges, poor plumbing, leaks, warped drywall and very ignorant staff . Will no doubt end up with an assessment on my new property. Thanks Onni, for nothing. no integrity.


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    Reviewed on Sep 12 2016

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"Worst Quality and
Customer Service"

Onni's project has one of the worst qualities that I have seen. They try to save cost by hiring very unprofessional sub contractors who does a sloppy job with every aspect of the unit (paint, finishes and etc.). As well, their customer service will try everything to refuse and push off addressing the deficiencies. You will get a lot of stress if you decide to buy one of their projects.


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unregistered user on September 13 2016:
Onni has a simple strategy ... they don't pay their subcontractors. This means their tradesmen are always, ALWAYS, owed money. Word gets out and the only trades that will work for them at all are either chit terrible or stupid. Anybody good will NEVER work for the likes of the De Cotiis. They know better. I have first hand knowledge of this as site superintendent. The De Cotiis will and do continuously bankrupt their sub-trades as a normal way to enrich themselves further.
unregistered user on February 3 2017:
Exactly. Search online for their records at the BC court registry and you'll have an idea of how corrupt they are. They have a team of lawyers as scummy as they are to do their dirty work. But here's another trick that few people know. Every new ONNI building is is managed by Baywest and that's becasue Onni hires them to manage the building while the strata council is being formed and recommends them to the council. The inexperienced gives Baywest the contract and Baywest in return deflects all the deficiencies from Onni and bills it to the strata. Withing months the strata is out of money. It happens every single time and it starts exactly the same, within days of occupancy storage lockers, cars and units are broken into because the the doors and locks are substandard (Certainly for the lower mainland) and the strata hurries and spends thousands of dollars on upgrades. It happens on every single building with no exception
unregistered user on February 8 2017:
Not to discredit you, but as a member of a couple of strata units in Onni buildings, I can say from personal experience that Onni were the ones who paid for any security upgrades or other deficiencies that occurred in the early going. Strata did not have to spend "thousands of dollars" as everything was paid by Onni. Though for the record, my buildings were not managed by Baywest... so not "every" building is managed by them.
unregistered user on February 24 2017:
it is very true they always short change the subs.Basically they negotiate a tight contract with 50% drawings and when additional costs come in by way of new drawings they will tell you they have numerous backcharges which they never produce. Basically telling you to sue em and laugh. In the end they basically get the work done at cost or a loss to the contractor. Subs, run dont even think of coming out with a profit on one of their jobs!

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    Reviewer:
    Unregistered User


    Reviewed on Sep 3 2016

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"ONNI"

Remember people rarely write positive reviews, typical internet bias here. Onni was a relatively affordable builder in the GTA and showed that condos under 300K can still be quality built with some bells and whistles included as well. It's not often you get free parking, fridges with ice makers and units with terraces for a fairly affordable price these days in the market. Deficiencies were promptly repaired by Onni and follow-ups took place with a couple drywall cracks and touch-ups—these are very typical and normal problems with new home construction. They a sent cleaning team when I got the keys and have always been a phone call or email away. Owned the unit for over a year, and love it—keep in mind many people have been left satisfied by Onni—with some disgruntled few commenting here, perhaps rightly so. I've even purchased another storage locker and found the experience to be easy and pleasant. Thanks, Onni!


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unregistered user on September 4 2016:
The De Cotiss are very far from 'typical' and I point to the rock solid fact they financed Full Patch Hells Angel Damiano Dipopolo's foray into Kelowna to the tune of $ 700,000. NO 'legitmate' company openly finances organized crime.
unregistered user on September 7 2016:
A body might logically take this a step further. The De Cotiis hired Damiano Dipopolo and his twin brother to threaten Brandon Vito Hughes in a bitter family feud. Hughes was subsequently murdered. After the killing they provided nearly 750k in fully unsecured funds for Dipopolo to expand Hells Angels activities in Kelowna. STILL want to deal with these wonderful 'people'?
unregistered user on September 9 2016:
Multiple drywall cracks in a new building? That reeks very highly of something structurally whacked with that edifice. Given the long track record and MANY reviews of this horrid builder I'd get the fuk outta there before the rush.
unregistered user on October 16 2016:
haha, drywall cracks. Most houses will have a couple hairline cracks at several spots. That's just the nature of a new build. Not a sign of a major deficiency.
unregistered user on October 17 2016:
NEVER have I seen drywall cracks suddenly appear (for no apparent reason) in new construction. EVER.
unregistered user on February 3 2017:
Onni should and Vancouver city officials should be investigated for corruption. Does anyone believe that the city could make a mistake worth 1.5 million? Someone or some people were bribed and the reason Onni was so quick to agree to pay the money is that they did not want an investigation and wanted to get quite quickly. The land on which sutterbrook complex in Port moody sits was zoned for low level development of not for high rises and Onni boys wined and dined city officals for years till the zoning was changed. How many city officials own property developed by Onni? When did they acquire it and how much did they pay for it? Those question could land people in jail.
unregistered user on February 24 2017:
Why do you think they have bullet proof glass at their reception area and you need to be buzzed in!
unregistered user on April 16 2017:
I wish I did my homework prior to my dealings with ONNI.
unregistered user on April 29 2017:
ONNI is fine. I've had no complaints buying my first home from them.

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    Reviewer:
    Unregistered User


    Reviewed on Sep 3 2016

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"ONNI"

Remember people rarely write positive reviews

Address/City: 2200


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unregistered user on April 16 2017:
Not true. Look under the BBB hhmmm I did not ONNI there. As a lawyer, I see laws being broken daily
unregistered user on August 20 2017:
Oh yes they are

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    Reviewer:
    Ace


    Reviewed on Sep 2 2016

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"Former Site
Superintendent - Avoid
this Builder"

This enterprise is owned by the De Cotiss clan which is very well known for wicked terrible shoddy construction and openly ripping off their sub-contractors. The things I witnessed are more than unethical, they are illegal. The building code and plans are meaningless to these amazing 'people'. AVOID Onni Construction and these open crooks ... you will get garbage.


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unregistered user on September 3 2016:
On a site I was on a concrete slab was SUPPOSED to be 6 inches thick. By the time it was poured it was far less than 4 inches with rebar sticking out in places ... it saved $ 120k in concrete, which the De Cotiis put straight into their crooked pockets.

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    Unregistered User


    Reviewed on May 2 2016

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"ONNI ignored parking
issue of new condo"

I just closed the deal of my unit in early Mar 2016 and have found that the parking stall allocated extremely tight in space. After some measurements of the stall and comparing to couples other stalls in the same parkade, I've e-mailed ParkingStorage at ONNI to point out that it might have been a mistake in painting lines around my parking stall and request to redo it. I've even submitted photos and floor plan to prove that there are still room to do so. However, I didn't receive any response when I first submitted my concerns to Customer Care and then finally get hold of Parking Storage. The answer is that they can't reallocate me with another stall and my current stall is for "small car". I am stunned by the answer as my parking stall is 6" narrower in effective width than the other small car stalls (because of a pillar on the side) and they totally ignore about this fact and not willing to address the issue.


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unregistered user on June 6 2016:
Please beware onni will not do one thing,these guys cut corners so bad I am not sure how they get away with stuff like this,time for ppl to get together and file a law suit.what a joke onni
unregistered user on February 4 2017:
Check with the city to find out if the size of stall meets code. If it doesn't then you have a case against Onni and that may also be (not entirely certain) the responsibility of the strata to go after them on your behalf.
unregistered user on February 23 2017:
If ONNI is so bad, Why are they still in business?
unregistered user on April 29 2017:
Lol exactly. Onni is fine and I have bought neveral condos from Them.

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    Reviewer:
    Unregistered User


    Reviewed on Apr 3 2016

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"ONNI - New Westminster,
Francis Way Projects
(Queens Park Care
Facility)"

I imagine Onni is very bottom-line focused ($). They hire a lot of employment (labour) agency staff that pay them minimum wages for intense grueling work - especially when exposed to the elements. What I've seen is increased and open drug-use in the area (benches, bus stops). In their construction outfits they stick out like a sore thumb. In one case, a small group were smoking pot directly outside the daycare/assisted living facility (bus stop). Another time behind Queens Park Care Facility on a bench. It almost looked like this Construction guy was on a break, because he headed right back to the site and walked the CSO. Often times they will get on the C3 bus and are loud and vulgar with no regard for the rest of the passengers. Keep an eye on their tool belts as they walk by you in the narrow aisle of the bus - one day my jacket was almost ripped by the hook of a hammer. Makes one wonder about Onsite Safety for their entire construction teams and not just the residents living close to these development projects. I've called and reported to Onni the blatant behavior and they really come across as cold, uncaring and arrogant. The contact directories are horrible (automated telephone system - poor reception services) Pay people well, hire quality employees and do quality work.

Address/City: Blackberry Drive/Francis Way


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unregistered user on February 23 2017:
Its not just Onni thats a crappy crooked builder. Its the business climate in Vancouver. Bosa / Axiom / Onni Its all the same shit

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    Reviewer:
    Unregistered User


    Reviewed on Feb 4 2016

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"Onni Croooks"

We leased a commercial building from Onni for more than 10 years. They were the absolutely worst bunch of clowns to deal with that I ever have experienced. If i ran my company like theirs I would have gone broke. We just bought a new condo and I would not touch an Onni building if it was free. I would buy Cressey or Beedie. If everyone stopped dealing with Onni, they would eventually disappear. Definitely dishonest company and they do not seem to care. All the tenants in the industrial complex we had rented hated these guys. The government should shut down companies like theirs.


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unregistered user on August 13 2016:
I have to ask...why rent from them for over 10 years if they were that bad?
unregistered user on September 14 2016:
Obviously the answer is that you're locked into a long term lease. After say 5 years the costs of moving can be very significant ... so much so a body holds ones' nose and suffers through it.

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    Reviewer:
    Unregistered User


    Reviewed on Jan 23 2016

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"Horrible, low-end & would
NOT recommend buying from
Onni."

Condo/town. Bought resale, only 3 years old when purchased. It was easy to overlook deficiencies when we were on the house hunt; now being in here for a year, there are so many things I wish we really looked at before we bought. Main floor bathroom: The whole right side of the vanity has drooped on the one side,making the cabinets completely crooked. The grout (this applies to ANYWHERE in our place) was not done properly, and its made the shower leak out and has made the baseboards below it disconnect and protrude and there is likely mold now building up behind there. The kitchen: two of the cupboards were not put on straight so they are not level. The island is coming apart. The baseboard below it keeps disconnecting and the back of it is disconnecting as well. Flooring: Laminate -- several places where it's chipped off, so it's obviously the cheapest flooring they could put in here. Baseboards and 1/4 rounds are disconnecting from the wall in several areas. These issues are all obviously fixable. However, we owned a couple of places prior to this from different builders (Tridel, Bliss), and they were still in pristine condition when we sold them at 6-8 years old each. You really, really do get what you pay for. I would never, ever recommend wasting your money into purchasing any kind of unit with Onni. Ever.

Address/City: Bruyeres Mews


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unregistered user on January 23 2016:
This is in downtown Toronto, ON.
unregistered user on January 27 2016:
Look below to the "Ace" post about Onni's biker connections. The link should be http://neer-do-well-hall-of-infamey.blogspot.ca/search?q=onni. It's not only the condo purchasers that are getting stuck, it's the contractors who do the work. There are a number of contractors, some owed hundreds of thousands of dollars who just aren't paid for their work and like Donald Trump who finds a way to blame everyone else they stop paying the contractor, then complain that the contractor isn't doing the work - because they're cash strapped - then give the contract to someone else. Like one of the comments below, their lawyers just blow you off. In my clients case they just say there's no outstanding payables and the two hot shot lawyers they have will keep it in the courts for years because they can afford to.
unregistered user on January 30 2016:
It's not just Omni to watch out for. A lot of buildings are going up with "cheap quality". It's unfortunate new buyers don't have the experience to look past appearance (i.e. high end appliances. Over time it affects resale because I am scared to buy anything else.
unregistered user on February 2 2016:
If you buy a resale, how would you know these deficiencies weren't caused by the owner before you? I live in an Onni building, bought it brand new. I had been here for over a year now, and its perfectly fine. Perhaps you should check with your same building neighbours and see if your unit is the only one who is experiencing those problems.
unregistered user on February 4 2016:
Write a comment about this review developer
unregistered user on February 17 2016:
Let me tell you guys, it is easy to blame the contructor in this case Onni. I have lived in my apartment for +3 years, bought it brand new and I have no issues at all. When we moved in, there were a couple of minor deficiencies but Onni did a good and prompt job to fix them. I have talked to different neighbours in my same building and I would say the vast majority are happy and no issues in their condos.
unregistered user on February 27 2016:
Too many people are educating themselves in what it means to live in a shared building. I agree with Feb 17 post. Buildings are not designed for all Lifestyles.
unregistered user on February 27 2016:
Sorry meant to say ARE NOT educating themselves.

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    Reviewer:
    Unregistered User


    Reviewed on Sep 7 2015

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"Unskilled handymen that
can't fix shit. Don't let
these loser into your
unit!"

Just a complete disaster. So many water leaks, so many issues. The worst part is when they send a repair person, the problem gets worse. These guys can't even patch a nail hole. I can't wait to get out of this place, even if it means selling for less than what I paid for it.

Address/City: 2220 lakeshore Boulevard


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unregistered user on October 4 2015:
Couldn't agree more. All our glass windows are scratched from top to bottom. Onni calls this "the acceptable Canadian Building Standard"
unregistered user on January 22 2017:
Bought in the same building and Onni has been fantastic to deal with. Two years in and my unit is still flawless.
unregistered user on April 29 2017:
Same. No problems with the Westlake complex.

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    Unregistered User


    Reviewed on Aug 28 2015

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"Do your homework"

I bought my place on the pinnacle of the 2008 bubble before the economic downturn. I was excited as it was my first home/condo. Next time I will do my homework. Although all buildings have their pros and cons, I wish I was harder on the developer when I did the final evaluation after year one. Onni rushed to get these buildings finished. Cutting corners and just poor finishing work. Caution to the first building on the developed land. As more and more buildings are built around them pile driving and heavy construction caused great cracks in my drywall. If you have any problems the Better Business Bureau(BBB) is an excellent resource. I called Onni after 4 years and said my front door won't open and close it's a fire hazard. They basically said too bad you're out of warranty. I sent the BBB an letter in regards and Onni contacted me the next day. Please read and do your homework before purchasing any home.


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unregistered user on September 12 2015:
After year one you also need to know who is responsible for what. (owner or Strata) What you are describing should be addressed by Strata (Council) -- That is why it very important your First year Council have experience in dealing with Building Issues and/or Warranties.
unregistered user on October 4 2015:
This must be the worst developer in the city. Buyer be WARE
unregistered user on October 22 2015:
NO they are not the worst. Beware any building that went up during the 2005 Bubble is bad news. THE BUILDING CODE HAD TOO MANY DEFICIENCIES. Most problems surface in year five when the low budget catches up.
unregistered user on February 17 2016:
haha, i totally disagree, onni is not the worst. I have seen many building Bosa, Polygon, etc, and they are pretty much the same. You will be surprised that most developers are cutting corners. in not only one developer.

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    Unregistered User


    Reviewed on Aug 12 2015

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"Ace"

The De Cotiis family is intimately connected with the Hells Angels, in fact it was Onni money that assisted in HA expansion to Kelowna. http://neer-do-well-hall-of-infamey.blogspot.ca/2015/08/----angel-damiano-di-popolo-and-de.html


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unregistered user on October 4 2015:
Don't buy a condo from ONNI - you will be very very sorry
unregistered user on October 4 2015:
Looks pretty on the outside but pure garbage when you take possession
unregistered user on January 27 2016:
The current link is http://neer-do-well-hall-of-infamey.blogspot.ca/search?q=onni

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    Unregistered User


    Reviewed on Jun 4 2015

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"ONNI Construction Workers"

I bought a condo and it's several years old now. Needs some work. Construction has held up okay I guess. Appliances original to building appear to be cheap. But I love the neighborhood. But it's currently overrun all day by contruction workers from a couple ONNI projects. Since the "Lookout" has begun there is a lot of trash lying around, no parking, workers smoking drugs around our park, yelling vulgar language. I merely glanced at one guy causing a scene and he started yelling --- this and --- that...I'm not even sure, I got me and my son out of there quick. Of course not every worker is like this but the ones that are stand out and I hate going for walks before 4pm when they are finally all gone. Onni should do something about this. Have someone go pick up all their trash and tell them to go smoke in their cars and wait to smoke that joint until they get home so my infant son doesn't have to inhale it while we are walking around the pond. What is wrong with people? They just don't care because they don't live here. What a disgraceful representation of ONNI. They should know to be more respectful while working in our beautiful neighborhood.

Address/City: 11 east Royal Ave


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unregistered user on June 23 2015:
Don't believe what the sales team tells you. Don't but with Onni new or old. If you buy, you're really only covered for the first few years and only minor deficiencies ie drywall and cosmetic touch ups. They build units and towers only to last the warranty years and all homeowners get screwed. Going to sue them? Don't bother, it's not worth it just don't buy with them or even think of buying with them. All materials are the same in every building, from bachelor suites to million dollar condos all is equal to being garbage. Garbage construction and trades. Garbage materials and appliances. Garbage customer service/lying scumbag sales teams. Garbage finishing... Just horrible. DONT BUY WITH THEM!! YOU WILL REGRET!! ONLY THOSE WHOM HAVE TIES WITH THE COMPANY GETS TREATED LIKE A CUSTOMER SHOULD BE TREATED. Buy at your own risk...
unregistered user on August 13 2015:
Anyone moving into a new building better appoint Council Members who have new building and warranty experience. If a problem originates on the strata side, it is their responsibility to file claims.
unregistered user on August 13 2015:
We also thought keeping the fees low was a good thing. Having Owners look after what they use voided warranties because strata has to prove they are maintaining the building.

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    Unregistered User


    Reviewed on Dec 5 2014

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"Extremely dissatisfied
client"

We bought a condo/townhouse from Onni, sight unseen, when the project was in the planning stages. The sales person assured us of various important details (ceiling height, parking spaces, stand-along storage unit, finishes) which either turned out not to be true or were not honoured when it came time for us to take possession. We were one of the first buyers in the project, and bought one of the pricier units, and when it came time to take possession the perks we were were promised were given to other residents in smaller or less valuable units. We also made arrangements to pay for upgrades in our unit and when it was finished the upgrades were incomplete, or not done at all. And to make matters worse, when we went to Onni to address these deficiencies and issues, we couldn't get anyone to work with us to find resolutions. The sales person had moved on to another Onni project and the other Onni staff simply blew us off. And to make matters worse, the overall quality of the unit for the hefty price tag was shoddy. We had an outside assessor come in to do a walk through of the unit, and he pointed out the poor workmanship of the unit. Which only added to our disappointment. If anyone is thinking of buying a condo sight unseen -- DON'T. And, particularly if it is an Onni project.


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unregistered user on December 6 2014:
Warning - it's not just Omni. When you do move in; it's also frustrating there is support from Strata. One would think if you/I have a problem, everyone in the building should.
unregistered user on December 6 2014:
My suggestion is to look at Units or Building that have been around for awhile. Look at the Minutes to see how Strata (Council) deals with problems.
unregistered user on December 6 2014:
oops - Should be "frustrating there is NO support"
unregistered user on December 6 2014:
SELL BEFORE THE FIVE YEAR WARRANTY ENDS. The low strata fees catches up to you in maintenance needing to be done. Too many stratas have Voided the Warranties by telling Owners to look after the building or they don't budget for the long term. (i.e. painting, cleaning carpets, vent cleaning) We are told "It's not in the budget". "Your floor should band together to look after your floor".
unregistered user on December 6 2014:
JUST CLICK THE HOME BUTTON; RANDOMLY GO INTO DIFFERENT BUILDINGS. OWNING A CONDO IS NOT AN INVESTMENT. If you are going to share your life with others; you are better off in a House. (you didn't mention the lack of Sound Proofing. I can hear/feel everything that goes on in my neighbours unit)
unregistered user on December 21 2014:
Once established in a building you better hope for good Council Members. If there are building problems (i.e. sound proofing) there will be disputing neighbours. Try being fined if you continue to use your Kitchen, Laundry, etc at the same time as your neighbour. (rooms with sounds beyond your control except time of day you use them. -- dishwasher, garburator, washer)
unregistered user on December 21 2014:
A Bylaw that is over used is the right to enjoy your strata lot. When sound proofing is almost non-existent nobody enjoys their strata lot. We are scared to live in our Unit.
unregistered user on December 26 2014:
I can understand everyone frustration,I also live in a condo built by Onni,and let me feel you how dissapointed I have been with these guys.now there is nothing we as owner can do.i good example of these big companies taking advantage of people.i also recommend the you attend every single annual meeting and make sure you know how the stray company is spending your money.if you don't understand ask ask ask and remember you can also vote your strata company out
unregistered user on January 3 2015:
Also, understand the Strata Property Act. Read between the lines. Know what you are voting for or not. We approved the Budget to keep Fees down. We did not know their were items taken out to make room for new items. As missing items needed doing Owners were told it's their job. (i.e. washing windows; vent cleaning, etc)
unregistered user on January 19 2015:
let me tell you about disappointment!!! we bought a condo from onni in 2011 and it was not built yet. We were promised a spectacular view of the cn tower!!! our occupancy is this monday january 19, 2015 and guess what ????? no cn tower view because of a new building right in front of the Yards at fort york!! did Onni know about it 2011 yes of course they did and suckers like us paid premium and top dollars for a view that was not delivered. very very very sad
unregistered user on January 21 2015:
Be careful when those builders and some top VVIP agents. We just moved in a brand new building condo unit by another builder. Within a month, cracks every where on the top wall area. New home owners can be united and sue those people.
unregistered user on January 25 2015:
Too many stratas are turning a blind eye toward problems as it will affect re-sale. They don't to face the music and admit buildings are not built for some of the lifestyles living in buildings. (i.e. running & jumping - open concept means pipes are running through your floor; walls & ceilings also crack with pressure)
unregistered user on February 19 2015:
Received ridiculous treatment and undelivered promises from incompetent customer care at Plazacorp building( Pureplaza). Nightmares in dealing with them. Look before you leap, it is never the same as they promised and promoted. Nightmares.
unregistered user on March 6 2015:
Well, thanks everyone for saving me from the biggest mistake of my life! Onni sounds like an evil company! I will not be purchasing from them!
unregistered user on March 15 2015:
All builders are the same, Some bad and some worst, it comes down to contractors they hire. The whole system is to blame, watered down building codes, new home warranty program that does not protect owner, city planning department Vs developer lawyers,etc........ so far I found when buying a condo unit - what you see is what you get is the best but it come at a price.
unregistered user on March 19 2015:
My experience is you better have Council with new building & warranty experience when the Developer warranty is over. Our Council thought they were doing right in keeping the budget down. In asking individual owner's to look after the building they voided warranties. Strata wasn't maintaining the building; owners were.
unregistered user on March 28 2015:
Be warned if want to move. It's not just Omni. We live a building; different Developer and Builder. Looks nice, but a lot of hidden problems. Sound transfer is the biggest issue. It is normal to hear some sounds. When you own you don't want to hear everything nor do I want to be heard. Too many Councils are not trained to deal with conflicts and think they can fine owners for basic living sounds. In the end nobody enjoys their Strata Lot. (a Bylaw that is over used)
unregistered user on April 7 2015:
I live in an Oni condo and the flooring is horrible. You can hear drawers being shut above, stomping from up as well as music from below. I will never buy from them again. You can hear people talking from outside even with the windows shut.
unregistered user on April 16 2015:
Evelyn Project West Vancouver All our exterior glass walls were damaged during cleaning. We paid 2 million dollars and Onni tells us this is the standard for glass in Canada. Going to court
unregistered user on April 16 2015:
I would like to know the developer of Omni Group Services They have stolen money from us in Texas also if anyone knows about Omni Group of Companies REALLY Need names of people in associated With these organization. k.k.marylaren25@gmail.com thank you
unregistered user on April 21 2015:
I suggest that a company search will name the principals of Onni and best wishes
unregistered user on May 20 2016:
living in an Onni Building, major structural problems Strata turning a blind eye, Onni will not fix anything anymore ,council Members quietly trying to sell they`re units to get out of this lemon, after not doing what they where were in charge for , NAMELY TO MAKE SURE PROBLEMS GETTING ADRESSES

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    Reviewed on Mar 6 2014

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"The Residences"

Dealing with the developer is frustrating. Nine months in and still awaiting original deficiencies to be addressed. The painting sub-contractor did a poor job. Overall there isn't anything that couldn't be addressed, but Onni doesn't seemed particularly motivated to assist post-sales.

Address/City: 301 Capilano Rd. Port Mood


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unregistered user on April 28 2014:
I was reading an article on Calgary's cbc website that said the tenants were having problems with their windows. The only windows that are truly efeective are not window walls but what are called curtain walls. Curtain walls have a thermal break in the metal so the cold does not penetrate to the inside. It is also the most expensive of glazing. I know, I worked in the trade for 30+ years. Most window walls last less than 10 years when you will need to replace most seals. I would never buy a condo with window walls. The only other alternative than curtain wall to keep away from water ingress is to make sure the window doesn't go past one floor. These are called puch windows and you can see they don't go more than one floor, but have concrete between the windows on each floor. Being a former tradesman that worked on these buildings when they were originally being built in Vancouver, the developers gave us glaziers an ultimatum when we balked at installing these windows becasue we knew they were garbage and that ultimatum was do it or be fired! Enough siad. I would never buy a high-rise condo without curtain wall.
unregistered user on April 29 2014:
Dont buy anything with onni..u will find urself wondering why u dont listen to all these warnings in this page..i didnt listen before and still buying a unit in the residences but ended up really regretting it..shouldve buy with bosa =_= onni sucks..
unregistered user on June 28 2014:
It's not just Omni. Most buildings are going up cheap. This combined with Council Members not experienced in dealing with problems that arise.
unregistered user on June 29 2014:
is your presale built by sub contractors or does the developer have his own dedicated staff, makes a difference. sub contractors lowball then cut corners, hired staff gotta come back to work monday and explain why they fucked up. i bought a bosa presale and reading about onni, i am glad i did.
unregistered user on October 23 2014:
This company is completely unethical. They operate by hiring small companies every step of the way, and then don't pay them. My husband's company is owed tens of thousands of dollars for work that his staff provided, but which they never got paid for. His only recourse would have been to take them to court and to pay huge legal bills in order to fight this multi-million dollar company's legal department. His story is not unique, and he got away with losing out on a relatively small amount, compared to others who have lost hundreds of thousands of dollars. My husband knows of many companies that have, like him, resolved never to work for Onni again. I would never buy a property from this company. I have no doubt that their unethical practices reach into all areas of their business.
unregistered user on November 19 2014:
Yes unfortunately I bought into a Onni building,wish I would have read all the reviews befor buy,to make a long story short I had a contractor tell me that Onni still own them money. I don't know how they are getting away with this,something needs to be done. The italian owner need to wake up and give there head a shake and fire everyone from top to bottom and star fresh,if they want to be successful again.and pay your work what the disserve.
unregistered user on December 15 2014:
Do not do any work for Onni Groupif you want to lose money we could not get payed for all our work! i was warned but i did not listen.
unregistered user on January 24 2015:
Lrg construction Ltd....is a terrible company ..lie to people and then go back on what they agreed on...total Bs
unregistered user on February 7 2015:
Write a comment about this review developer
unregistered user on February 7 2015:
Onni teaches there superintendents to rip off there sub contractors. I did a contract for them an Lee Simpson made us do extra work all the time. And when it came to getting my final payment of 15000 dollars he told me in his stupid English accent "it's only 15k mate just let it go!". There all crooks top to bottom!
unregistered user on April 7 2015:
Onni is horrible.
unregistered user on August 13 2015:
That's funny about lee simpson, I have worked for
unregistered user on June 5 2017:
Write a comment about this review developer

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    Reviewed on Feb 18 2014

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"Onni Group Horrible
Customer Care Team"

I am extremely frustrated and disappointed with how Onni Group takes care of their customers. I have only lived in my unit for 4 months. This unit was a presentation suite. So far, I have had bathtub crack problem, which they only re-glazed over it, and as I am writing this complaint, my heater problem. My heater stopped working and Onni Group said it is because my filter was not replaced. First of all, I lived in this unit for only 4 months. How dirty could my filter be? If it is dirty, then is it because of me? Or is it because Onni Group never provide a new filter for me when I moved in? This is really disappointing as I purchased a brand new unit and things do not seem to be working the way they should. And the customer service team is not helpful and uncooperative. Every time I contact Onni's customer service, I receive very poor treatment and unacceptable solutions. I will not recommend Onni Group to anyone who is interested in buying a condo.

Address/City: 169 Fort York Blvd.


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unregistered user on March 19 2014:
Well, in all fairness the filter should be replaced every 3 - 6 months, its recommended more times if you own a pet. I had the same issue in the beginning but since knowing this now I have been problem free. How the heck did the bathtub crack?
unregistered user on October 4 2015:
Disappointing isn't the right word. I would go with criminal

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"concerned buyer"

I bought my first pre-construction home/condo 3 years ago and I am now engaged and this will be my home for a while for me and my partner and I am worried with the finish quality that I will get. yestdarday my friend that knows a worker for the Westlake project told me to Sell it ASAP because of the quality and problems during the construccion, he send me pictures showing how badly the pooring of the concrete is and how the walls are NOT straight and this is at the beginning stage of the construction.(leaning walls) he also mentioned problems with the plumbers and how all the tradesmen are young inexperienced. He is there everyday and sees with hes own eyes and hears from fellow workers. The advice he told me was to SELL ASAP


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unregistered user on August 21 2013:
Your first mistake was buying a pre-sale. When the market isn't as hot, there is no need to really do that. Wait until you have a finished product... Then you'll know what areas weren't constructed properly, or the common problems that the building is having. I have been living in an Onni building for a few years (it was built in 2005), and I have been on the strata council for 3 years now. We have found things like sub-standard construction materials used, electrical wiring hooked up backwards (booster fans), Poor/non-existent drainage on landscaping, lack of proper signage, poor painting, finishing, etc, etc...... You are getting very good advice from this person who is on-site every day watching sub-standard trades come in and do their work unchecked...
unregistered user on August 25 2013:
It's not just construction to worry about. Go into an established building and read the minutes. I currently live in a building with paper thin floors. What a nightmare. Can't use my kitchen and bathroom at the same time as the neighbour. I watch TV in the bedroom. They would probably complain if I'm in the Living room too.
unregistered user on May 5 2014:
I worked for Onni when they opened their first office in Toronto. Westlake was a fantastic investment at the time (priced incredibly well for the harbourfront area) and the market was incredibly hot when it launched in 2010. I ended up leaving the company to pursue another career path, but I have nothing to say but positive things about the company (Toronto and Vancouver). The finishes will not be the same as what you see in Yorkville, but that is made well known when you sign the agreements of purchase and sale. Westlake was marketed towards investors and towards first time home buyers. i worked in sales and marketing, so cannot vouch for construction plans, however, the construction team at the Toronto office are some of the most hard-working and dedicated people I have ever met. They take pride in their work and will do everything within their power to ensure the building/electrical/finishes/etc. are to code. I can't vouch for this 100% since I left 2 years ago, but I am still in close contact with many of the people there and it is very much a team effort. Construction, marketing, and sales all work closely together to ensure that purchasers are more than satisfied with services they receive and the end product before, during, and after. I hope your friend is proven wrong. I was very impressed by the professionalism of this company.
unregistered user on October 28 2014:
I bought a unit in the westlake phase 1 building as well. Really hoping this is not true. Snuck into the building over the summer and saw my unit. Everything looked fine to me.
unregistered user on April 29 2017:
Really happy with how the Westlake project turned out—especially the construction quality! No crooked walls here haha

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    Reviewed on Jul 15 2013

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"Amazing customer service!"

Had a few small "deficiencies" when I first moved in, such as a crooked wall sconce. It took a couple of weeks to have someone come in to take a look - I understand they are busy and didn't mind waiting that long. When they did come in, they fixed every little item I was picky about :) I'm VERY happy with the final result of the unit I purchased.

Address/City: 301 Capilano


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unregistered user on July 26 2013:
Are you kidding me?!?! We live in the same building and majority of the owners have a billion complaints on how bad the customer care department of Onni is!! They are horrible!!! It's been three months living there and still my deficiencies need fixing! They lie constantly and give you false promises! The customer care team for the residence is the most disorganized team I have ever met! Not to mention Paul who is supposed to be the manger of customer care doesn't give you truthful information and he constantly lies!! I now work with a lady who has worked with Onni for 10 years before working with us and she told me that the customer care team is told to make sure the " deficiency request forms" are kept short. Apparently Kate who was a part timer at the residence doing owner walk through was let go because her deficiency write ups where too long and Onni doesn't want to pay any more money into this building. It's a shame that this developer can get away with this bullshit! They used poor contractors that obviously didnt care because Onni most likely didnt pay the workers!! they used cheap material! And the Painting crew was sloppy. Dried Concrete all over the building along the windows! Paul said that windows and building will be cleaned and repainted in three weeks, well it's been three wks since and still dirty windows and concrete all along the window edges! that loser can pop for all I care!! He is such a liar!! If I knew prior that this is how they handle things then I would have never have bought a place from Onni! They suck balls! Just to warn people out there that every conversation you have with them on the phone or in person please make sure you record it! Also keep all your email corespondances and all your deficiency reports and make sure you sign off on everything. Because I strongly warn all of you that the customer team lies especially Paul!! and if u have back up of everything that comes out of his mouth then you can catch him on it. Don't say I didn't warn you when you all go through the same issues!! As an owner I feel cheated in buying into this awful developer!!
unregistered user on July 26 2013:
Oh and PS the person who made the comment on how amazing the customer service is must be a person from the customer service team!! Because there is no way the are amazing
unregistered user on August 1 2013:
^ the person writing this bullshit is a fake whistleblower. Ive purchased from onni and they're amazing. This guy probably knows them and dislikes the people.
unregistered user on August 17 2013:
And your an undercover Onni worker!! Trust me no one is happy with this building! The workmanship is this building is super cheap cheap!!
unregistered user on August 26 2013:
We were told building deficiencies have to be reported by strata. Who is strata?
unregistered user on October 17 2013:
How is the overall quality of the unit and the building? I am actually looking into buying one unit in this condo but still hesitating..
unregistered user on October 17 2013:
I want to actually hear a review from someone that is living in this building now. I know that there is a train track right beside the building. How is that affecting the living in the unit above 15th floor? What is the building deficiencies? Does anyone get to choose their parking spot?
unregistered user on October 30 2013:
I live in this building. Over all depending where the condo sits if the windows are closed you can hear the train lightly. As for my neighbors though the ones above me and beside me! The people above me I can hear them walking all the time and they make tons of noise. I complained to the building manager in which he is useless. I don't even think he has warned them of this matter. my other neighbors, the ones that live beside me, my bedroom wall is shared with their bedroom wall and I can actually hear the guy snore. No word of a lie, so I'm double thinking about how well insulated these walls are? You have to constantly send emails to get your definciceies done. The customer care team on this building is also useless. Eventually things do get done and fixed but you have to continuously harass them to actually make them work. Overall The people living in the building are all super nice and the area is awesome especially during the spring and summer months. I just think that this building has lost money somewhere along the months or years because it looks as if a bunch of corners were cut and they didn't deliver the craftsman ship and facilities they have outlined in their advertising.
unregistered user on November 23 2013:
Re: Noise. Noise is a major deficiency in all buildings. If your first year Council didn't address it as such there is nothing present Council can do. The Building Code allows a 60 STC.
unregistered user on January 8 2014:
My apartement is facing the tracks, and you can barely hear the train if the windows are closed. Even if they were open, there is not much noice. I moved in bak in August 2013 and I've heard the train honking just a couple of times. That was my main concern before moving in, the noise, but after almost 6 months, I can tell you that it was a great decision to move in. Regarding the noise coming from my neighbour suites, I think I'm lucky because there is no noise. Once in a while I hear the guys above my unit are moving some furniture, that's pretty much it. I'm happy with this building. In terms of the building manager, he is useless.
unregistered user on February 19 2014:
I moved into a condo in Liberty Village. I am on the 22nd floor facing the Gardnier and tracks. I have a corner unit. I can hear the highway quite well. I need to drown out the sound with music. The sound is coming from the glass sliding doors as I don't hear it in the den that has no slideing door. Is that correct the the building code allows 60STC?
unregistered user on April 21 2014:
onni sucks.... what else can i say....
unregistered user on April 29 2014:
I really regret buying a unit in this building..hope this warn new buyers to NEVER buy any of onni building..lots of crack on the wall, poor craftmanship and u will really notice it once u moved in.. The train is quite annoying and when the sales girl said it only pass around 1-2 times a day, the train actually honk really early in the morning and 2 am at night..will never ever ever ever buy building from onni anymore. Also poor wall insulation
unregistered user on May 20 2014:
Cracks in the walls and ceilings are going to happen in ANY new building that you purchase. Even old buildings. That does not mean the building is "poor quality", it means the building and land are settling. Building materials shrink and expand depending on the type on environment. It has nothing to do with poor craftsmanship. All hardwood floorings have to be approved with a proper underlay. People who change their floors out without letting strata know are usually the ones that you can hear marching around. I live in Oasis and I have had no troubles at all with my unit. I don't hear people walking around nor don't hear traffic (unless windows and doors opened).
unregistered user on June 5 2014:
Re: February 19 - Yes, the Building Code allows a 60 STC. If proper Sound Proofing is missing; what else is missing? Research 60 STC. I should not hear EVERYTHING.
unregistered user on June 5 2014:
Re: May 20 - Cracks in drywall can be normal. Structure damage should not be normal.
unregistered user on June 7 2014:
Is it normal to feel your neighbours noise. (i.e. children living above shakes light fixtures; Sound System next door vibrates our Unit.) I really don't think people know what it means to live a building with shared walls/floors. You can not have running and jumping when there are structural issues and leaking pipes. (Pipes run under the floor children are jumping on)
unregistered user on June 10 2014:
Buildings were to be built with a 60 STC. Your first year council should report it as a deficiency.
unregistered user on June 29 2014:
We have been living hear since July 2013 and could not been any happier. My main concern was the train tracks, but the noise is minimum even if it honks. I hear no noise coming from my neighbours at all. The area is very calm and safe. Glad that we decided to invest in the Residences building.
unregistered user on June 29 2014:
I agree with the comments about the building manager at The Residences, he is totally useless. No experience, and for me, he seems lazy. Just my opinion.
unregistered user on July 12 2014:
Yes I agree! paying a 20+year old 55000 a year as a building manager is a waste of money,no experience at all has to go.not sure how he got this job.but as a building manager he should be on the ball.

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    Reviewed on May 28 2013

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"The Residences"

Dealing with this developer has not been easy. It is a revolving door of sales staff, lots of contract staff, lots of passing the customer back and forth. I understand they are in business to make a buck, but it is clear that after you sign on the dotted line, you are on your own. Don't hope that they will do the right thing, get it is writing.

Address/City: 302 Capilano, Port Moody


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unregistered user on July 15 2013:
Amazing customer service! Had a few small "deficiencies" when I first moved in, such as a crooked wall sconce. It took a couple of weeks to have someone come in to take a look - I understand they are busy and didn't mind waiting that long. When they did come in, they fixed every little item I was picky about :) I'm VERY happy with the final result of the unit I purchased.
unregistered user on July 15 2013:
oops! wrote my review in the wrong field...will submit a proper one!
unregistered user on July 26 2013:
Lol,,I would like to know who wrote this..because there customer service is so bad.this company is a joke..I wish I could post picture,I don't k ow how this company get away with this..RED FLAG all the way..I need to get some legal advice
unregistered user on September 1 2013:
I thought they were awesome in the first year. Came to fix deficiencies at year end. The real problems started afterwards. It has been a struggle knowing what is Owner or Strata responsibility. If the wrong party files the warranty claim and the other waits too long they won't cover it. My suggestion is don't buy pre-sell. Looking at other building they are going through similar problems. Take the time to read the minutes. It's how a building is managed that makes a difference.

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    Reviewed on Apr 24 2013

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"don't buy anything from
ONNI"

just sold my unit from ONNI. the only good thing of ONNI is their unit is bigger. but the bad things are 1. quality is very poor 2. service is bad, try very hard to pospone everything until warranty expired. their service people always changed, so you have no idea who you should talk to. 3. when the day ONNI gave the key to me, their guy told me that ONNI is adverage company, so every time I found something bad, he always reminded me what he just said.


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unregistered user on April 28 2013:
All this in combination with Council Members who do not have New Building or Warranty experience. Too many Councils think it is a Unit problem when it is a building problem. When there are problems in the common areas council should include surrounding units. (i.e. rewiring in the hallway; maybe my unit has poor wiring too. Leaking pipe; may be my unit does or will have leaking pipes. Paper thin floor/ceiling cracks; to my knowledge sound transfer or the lack of sound proofing has never been reported or documented as a building difiency. Maybe future buyers would know if their lifestyle fits the building.
unregistered user on August 21 2013:
True! Council members are, unfortunately always changing.... Your building council needs to be really well aware of deficiencies well before their 2, 5, and 10 year deadlines.... They need to ask questions, and request fixes on everything! The developer is hoping that the council will not be as vigilant about dealing with common area problems, and then, will sign off on repairs... Then, after warranty expires, every owner will be on the hook for the repairs. My advice....get involved on council, do the research, and put in a bit of time... Have a good open dialogue with your Home Warranty provider....
unregistered user on August 27 2013:
There are problems in every building. Why do you think the developer will be there for you? They warrant the work in the first year. After that you're on your own and you better hope you have good Council Members. Any Warranty issues are to go to the builder; not the developer. I live in a building that has so many problems; we can't sell. Owners are now being threatened if they talk. We are told to play dumb. Until a buyer has an inspection of whole building there is nothing wrong with the building. On one hand I want to sell my Unit, but on the other I don't anyone to face the problems I have.
unregistered user on August 28 2013:
it's actually the developer that recovers huge payouts (holdbacks) from the warranty provider after the signing off of the 2, 5 and 10 year periods. That's why the developer stays interested, and hopes that building councils are poor/not interested....
unregistered user on August 28 2013:
It's unfortunate we had Council Members without New Building or Warranty experience. Claims were not filed as problems arose. Owners are now facing huge assessment costs for repairs that should of gone through Warranty. Sounding Proofing is a major deficiency and Council should have had it reported. The Building Code is not achieving what the Developer is promising. Someday has to be held accountable. These buildings are NOT Investments; they are money pits.
unregistered user on August 28 2013:
We currently live in a building that has leaking pipes; no sound proofing; poor wiring (circuit blows if you install Ceiling Fans; Air Conditioners; upgraded appliances, (anything requiring extra power) Our Council agrees the Builder followed the Building Code. According to Code we should be able make more than normal noise; keep resetting our Circuit Breaker; repair the leaking pipes) All this NEVER reported. I'm scared to stay. If these items go into Disclosure Statement nobody will want to buy. Only option is to sell at a loss and hope the buyer doesn't ask questions.

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"Onni has HUGE issues"

Onni does not pay their bills. They take an average 4 months to pay their trades. We decided a few years ago that we would not work for Onni because it was not worth the stress of wondering if they would pay us. We recently did a job for someone and they have been unable to pay us (3 months now), because ONNI owes them MILLIONS that they have not paid yet. It really does trickle down all the way to the average trade person eventually. They should be arrested for theft.


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unregistered user on November 23 2012:
What trade are you doing? Some of the trades should not be paid in my opinion. Sloppy workmanship. I am willing to pay someone to finish my unit.
unregistered user on December 6 2012:
The sloppy workmanship was approved by the developer, who has last say. So it looks like your developer is letting these sloppy trades get away with inferior work. My feeling is that the developer could give a crap about it. Maybe the trade wasn't getting paid and left the mess for the developer and he didn't fix it.
unregistered user on December 6 2012:
Just go to http://blog.myleakycondo.com/index.php?blogId=1060 and see all the lawsuits that have been going on for YEARS. Don't BUY any condo in rain-forest lower mainland or you'll be sorry !!!!! They are all the samecourtesy of Gordon Campbell and developer city councils allowing work to be done on these places in the pouring rain. All that moisture gets closed into the building and turns into MOULD !!!!! Save your health and pocketbook and find a single family house......however you can.....
unregistered user on December 6 2012:
Also, the developers are building the condos with less concrete than the engineers call for to save money. When they call for 6 inch floors and walls, they are made at 4 inches, so you will get cracks and in the process, water leaks. And pray that we don't have an earthquake, because that building will be falling down pronto. Make sure you get your home inspector (if you're thinking of buying) to check if the foundations/floors/walls are poured to spec or you're in trouble big time.
unregistered user on December 8 2012:
If what you are saying is true; how do developers and trades sleep at night knowing we made a poor investment. (comment on single family home. Only good idea if you are involved in the building process.)
unregistered user on December 10 2012:
This company sucks. They have a Safety Coordinator that doesnt know her ass from a hole in the ground. I am willing to bet she got her job by either sleeping with office staff or the person who hired her is a complete retard
unregistered user on December 13 2012:
So true. have you ever met ONNI office people? Its like a terrible episode of Jerseyshore. Its pathetic how a company like this can operate. Theres a sucker born everyday and if you do business with these people then you are a perfect example of such. The Safety Coordinator in question does not have any business being on a construction site. You would think that after the numerous safety issues ONNI has experience and had been in the spotlight for they would have the commonsense to find a Safety Coordinator that could salvage their Safety reputation if not completely rebuild it. One needs to ask, If the Safety Coordinator is the leader of their Safety Team and she is retarded then what is the rest of the team like? What a liability this Jessica Pu is. Go ONNI Safety Go
unregistered user on December 13 2012:
Thats humorous and true. The fact does remain that if you dont like the way this company runs their business then dont deal with them. I do have to say though My 10 year old son could most likely do a better job in Coordinating their safety activities. I bet you when the next serious safety issue happens with ONNI like the incident at their downtown site with a window falling someone will be killed and when it comes time for this Safety Coordinator to do her job I trust she will just sit there and shut up because she wont know what to do. Lets see how far sleeping with whoever hired her gets her. The best thing for ONNI would be to get rid of the Safety Coordinator and the dipshit who hired her because both are completely clueless and for their own safety as well as the safety of others they should not even leave their homes as they are a hazard not only to themselves but to all those who surround them. Way to go ONNI. You really raised the bar with this Safety Coordinator. Were you drunk when you hired her?
unregistered user on December 13 2012:
At this point in time I really don't care who their Safety Coordinator is. HOW DID BUILDINGS PASS INSPECTION?
unregistered user on January 4 2013:
Re: unregistered user on December 8 2012: If what you are saying is true; how do developers and trades sleep at night knowing we made a poor investment. Reply: If you had any business with these people up front, you would know how sleazy the whole construction industry became when Gordon Campbell (former Premier and Vancouver City Mayor) approved of the selling of the Expo lands to corrupt investors, thereby setting the stage for the downgrading of trades work. When it rained here, most trades that dealt with closing up the building protested about the shoddy building practices that were passed by City Hall and at first refused to work. The developer (Henderson Properties), then put pressure on the union and company to force us back to work or LOSE our jobs. So what would you do when faced with that kind of pressure. Either quit and lose a paycheck, or suck it up and build inferior properties. Morale went WAY down after that and the trades have not been the same. A race to the bottom and municipalities followed, hence the reason I soon after left the trades.....Construction companies have been forced to provide inferior product because of this race to the bottom, started by Guido Scampbell, the scourge of all working people.
unregistered user on February 23 2013:
Ive recently purchased two condos in downtown Toronto from this Developer. They are the most un-organized people I have ever dealt wih. Delay after delay and never a valid excuse. Don't deal with them.
unregistered user on March 1 2013:
i too have purchasses westlake in toronto as a pre-construction and was wondering what concerns you had?
unregistered user on May 23 2013:
RUN! RUN! RUN AWAY! From them! Do not buy from them! You have no idea how bad they are!!!!
unregistered user on May 30 2013:
DO NOT BUY ANY PRE-SELL FROM ANY DEVELOPER. THEY ARE ALL THE SAME.THEY ARE NOT THERE FOR YOU AFTER THE ONE YEAR EXPIRES.
unregistered user on June 25 2013:
I dealt with Anthem properties and so far the service has been great, I almost bought from Onni now reading so many bad reviews, wow what was I thinking.
unregistered user on June 26 2013:
Terrible company,lowest quality they can get away with. I worked on some of their high rise projects,(exterior). Paint,caulking, membrane work done in bad weather,windows and window frames permanently damaged by concrete and debris no co-ordination with other trades just a total gong show. Trade moral on jobs like these are so low, what kind of workmanship are you going to get when they know they are working for a bunch of greedy crooks,that vibe permeates all their job sites. Don't buy a condo from them! If your in the trades don't work for them!

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    Reviewed on Sep 27 2012

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"Structure Noise"

I live in a building that has a lot of building noise. You have to have nerves of streel to live here. Loud banging, cracking sounds, pipe noise. I was told the building is built to move & shift. (will withstand an earthquake) It should not be loud enough to wake you. Is it normal to see nail pops? -- concrete cracks. -- Pipe noise is normal for the type of pipes they use. (It is most annoying when your neighbour uses hot water. Aannoying when it is during sleeping hours. Starts with a fast tap, tap, tap; then slows following by tap every 5 minutes.)


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unregistered user on December 5 2012:
The pipe noise is from CHEAP piping for both water and heat (if you have central heating). The tapping you hear is from the expansion of the CHEAP pipe installed, which should have at least had sound insulation. All residential high-rise developments are not worth the pile of dirt they're built on (I'm a former tradesman who worked on a bunch of residential towers). I would never buy ANY residential property in a high-rise development. I've seen 500+ pound windows installed in penthouses up 30+ stories downtown with DRYWALL screws into drywall steel stud!!!! I'm surprised that those windows haven't fallen out and killed someone. Concrete out of plumb 2 inches in 8 feet. Windows installed and sealed while under water and told that the developer will just come back in ayear or two and re-install after the one year warranty expires. I could go on and on. Absolutley crooked racket.
unregistered user on December 5 2012:
Forgot to mention that mould will be growing inside the area surrounding almost instantly after installation. Have you heard leaky condo. Well you can also call almost every building a mouldy condo, because they don't dry the area before window installation, so the mould grows right after install. We used to have rain votes back in the 80's where they wouldn't let us work because of that probelm, but right when they started building for Expo,m it all changed for the developers and their Asian owners who bought the land where Expo was. Who was the mayor of Vancouver when this was allowed, none other than former premier Gordon Campbell, a former developer himself.
unregistered user on December 5 2012:
I live in a wood frame low rise. There is so much structure noise I'm scared to stay. My guess if there is insulation it wasn't tested first. In addition to building sounds; I can hear my neighbour very clearly. To boot we have council with no experience in warranties. Recent wind storms sounds like the attic space is taking a beating.
unregistered user on December 6 2012:
They obviously haven't soundproffed etween the walss. Soundproofing includes using higher cost drywall and insulation. I'd be surprised if there was either being used in your building. Concerning the roof, the roofers probably never used any type of tarpaper-moisutre barrier between the wood sheathing and the shingles on the roof, so you would get air flow getting between the shingles and into the attic. Nothing stopping the rain coming in windstorms with rain. This is the number ONE ripoff for roofing companies (my townhouse had no paper at all under the shingles when I bought and the first big wind+rain storm, had water pouring in through fixture). The inspector mentioned nothing about it. Try to go up on at least the eaves of your roof and pull up the shingles lightly to see if there is anything under the shingles. You can probably see best on the side of the roof where you can get an end view (the side without the gutters). My bet there is nothing. Concerning the nail pops, my experience is that the drywallers that don't use tape on their joints have this experience. When the drywall mudding is done, they're supposed to tape all joints to take up the movement of the building (and it mostly works well, unless the building is moving VERY far). The best way to check for that is find an area that has a unfinished area of your wall (usually in the ceiling area in a closet etc or even attic), and look at the joints on the edge of the drywall. You should be able to see the fiber tape smoothed in between the joints.
unregistered user on July 30 2013:
Hahahahahah suckers ,

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    Reviewed on Sep 16 2012

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"Suggestion to Council
Members"

Suggestion to Council Members. I need reassurance I am not alone. I always feel like new Council Members aren't aware of ongoing problems. Consider circulation a questionaire. Unit problems will become your problem eventually.


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unregistered user on September 17 2012:
circulation should be circulating

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    Reviewed on Aug 28 2012

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"Lack of Support within"

My frustration is the lack of support. I come on here and read of others who are having problems. Where are you in person? Are you facing the same problems I am? We have owners move out, new owners move in, new Strata Council every year. Who is Strata? Our building is under Warranty. I feel like Council Members are clueless in Warranty. Why am I making a claim only to be told it should be Strata. Pre-Sell Buyers are dwindling down. Second Owners know what they are buying via Minutes. I DID NOT buy this lemon. A Pre-Sell Owner should not be responsible for and have to face all these problems alone. My Home was to be an investment; not a money pit.


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unregistered user on September 2 2012:
There is also no insulation on interior walls in the suite which means noise also travels up & down that wall. If you have speakers too close to the wall it will be heard all the down/up. If you have a nocturnal neighbour above or below sounds will travel into your bedroom.
unregistered user on September 3 2012:
No seems to understand the emotions in dealing with pre-sell. Watching the construction with excitement and anticipation. Inspection day arrives (a couple of deficencies; fixed) Move in day arrives; again excitement moving into a brand new building. Now disappointment & sadness sets in when finding hidden deficiencies. Then anger in dealing with suppliers & trades. As the days become weeks, months, years other problems arise. Turnover in owners/renters, new council members. Now threatened with fines if I don't deal with it.... (I have been fighting from day one. I should not be dealing with this alone. Come on other Pre-Sell Owners; let's unite and fight together. These are NOT the homes we bought. Builders please listen; these buildings you are building are NOT Homes. (I stayed too long and can't sell)

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    Reviewed on Aug 21 2012

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"Poor treatment of trades
cause bad builds"

Onni is known in the industry to not only slow pay or not pay trades and are an incredibly arrogant, abusive company to work with as a subtrade. Possible the treatment of the trades, in part explains the comments below. Many good developers of choice are out there that use thier trades as a part of thier team. Companies that understand nurturment of a strong relationship with thier trade partners is the key to proper and profitable business. I believe the ONNI team just does not have the sophistication and education to understand this concept. The office and site environment reminds me of a bad episode of "The Jersey Shore"!


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unregistered user on August 27 2012:
I have to disagree Omni is to blame. I currently live in a building (different developer & builder) that is a nightmare. I blame the building code and any trade that does follow code. This in combination of dealing with Strata member that have little to no knowledge living in a building. There is no support or guidance in dealing with warranties or deficiencies. We all received an Owner's Manual explaining responsibilities. Strata (members) has chosen to let individual owner's deal with it.
unregistered user on December 11 2012:
In Vancouver when the initial highrise condos were being built, my former trade (glaziers) brought up the moisture problem and at first refused to work in pouring rain conditions. We were then told to keep installing (even in pouring rain!!!) or go look for employment elsewhere. Henderson Development built those sites with Concord Pacific. I got out soon after as I did not want to be connected with what I believed were going to be monstrous water ingress and mould problems on these buildings. I talked with a few fellow glaziers a couple years later who were working on fixing these towers (steadily for that time on new leaky towers) and they told me that mushrooms were growing in between the floors, the mould and moisture was so bad.
unregistered user on June 26 2013:
I totally agree, one of the worst to work for.

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    Reviewed on Jul 28 2012

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"SOCIAL IN VANCOUVER"

ONNI IS VERY SLOW IN RESPONDING TO COMLAINTS IE WORK- MANSHIP AND FINISHINGS. MAKES PROMISES THAT THEY GO BACK ON CONSTANTLY.PETER AND HIS CUSTOMER CARE STAFF RATE A 2 OUT OF 10. DON'T BELIEVE WHAT THEY SAY.

Address/City: 2321 SCOTIA ST ,VANCOUVER


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unregistered user on July 29 2012:
Omni isn't the only developer hard to deal with. I am scared to buy ANY pre-sell.
unregistered user on June 26 2013:
They put off fixing deficiencies hoping you will a)give up trying b)eventually move c)run out your warranty.
unregistered user on November 19 2013:
Here's a trick in case there's a power struggle: Threaten to sue them, and then they'll answer you more promptly. I did that at V6A and got my floors redone. Or, they'll pay you cash but tell you to not go after them any more.
unregistered user on August 18 2014:
They love to sue, don't buy into that

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    Reviewed on Dec 24 2011

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"ONNI Sucks in VANCOUVER"

This is a letter I wrote to a customer service rep. at Onni Developers in Vancouver. Hi ******, I received your comments from ******* and we are both extremely disappointed at how Onni has dealt with this. We were clearly told back in before Christmas 2010 that we had the option of having the floors tinted to mask the outcome. We accepted that option. I have notes saying that in the middle of January 2011, it would likely be our turn to get the baseboards removed and the floors redone. Now that Onni has decided to not live up to their word, we feel deceived. This has lasted over half a year and we are out of patience. We cannot fully trust you - especially since the last visit when your contractor came by, we felt it was the final consultation before the rework. Instead, it was a backdoor way to look at the floors and come up with excuses. ******, you mentioned you will look at the scuff marks on the baseboards and examine the epoxy build up near the baseboards. Let this be known that these two issues are difficult to fix locally without affecting the rest of the floor. I expect to hear comments back shortly. Otherwise, more members of the public may become aware of how Onni can try to strongarm homeowners. ******** And we have heard nothing from them since... Just like the other reviews, ONNI has bad workmanship, and poor customer service.


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unregistered user on February 29 2012:
I'm assuming your building is V6A. I'm curious to know?? I have the same problems with my floors as well as a list of other deficiencies that they haven't even started on yet and its been over a year. Never ever buy Onni presale. you'll be dealing with their crap service and craftsmanship for years to come
unregistered user on November 19 2013:
Yep, I lived in V6A. I complained and complained, and heard that someone living there threatened to sue Onni if the floors weren't fixed. I ended up getting cash from them and was told to sign some form saying that the matter is now closed. What a bunch of crooks, eh?
unregistered user on August 18 2014:
Mafia

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    Reviewed on Oct 26 2010

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"Poor workmanship &
outrageous strata fees"

We purchased a condo from Onni in their Suter Brook development. We bought it pre-sale which was a big mistake because we would never have purchased it having seen it completed. The workmanship is extremely poor particularly with the plumbing, wiring, and flooring. We had a pipe leak causing significant damage. Talking to our neighbours, they’ve had similar issues. Having taken ownership over 2 years ago our deficiencies have still not been addressed. The strata fees are also outrageous. They have more than doubled to over $400 since we purchased our place. We’ve learned from our strata that Onni can charge whatever they want. They added this clause to the contract just before completion. I would strongly caution potential buyers considering any of Onni’s current developments including “The Residences”.

Address/City: Onni Suter Brook


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unregistered user on December 14 2010:
Write a comment about this review developer
unregistered user on December 14 2010:
Similar experience as the above writer. We should have done some more research before recently buying our pre-sale condo through Onni. The craftsmanship is OUTRAGEOUSLY poor...plumbing, wiring, flooring, painting, our light sockets are even installed crooked, loosely and uneven. The wooden banisters have chunks missing as a result of careless installation. Our concrete floor was poored unevenly, the cabinets were no where close to matching in color, faucets don't work, tabletops scratched from construction workers, and the wiring to the heat is completely backwards!! To name a few issues. It has been a constant nightmare to get anyone from Onni to address our extremely long deficiency list. We are sick to our stomachs at our living space. Onni is full of excuses when it comes to our deficiencies and refuses to return phone calls. DON"T BUY WITH ONNI. YOU"LL REGRET SPENDING YOUR HARD EARNED & SAVED MONEY with this IRRESPONSIBLE DEVELOPING COMPANY.
unregistered user on June 14 2011:
This is a very very bad company, always take very long time for them to response to my inquiry.horrible company, never want to deal with them.
unregistered user on July 20 2011:
Onni misleads!!!! Long story short, Onni marketed and sold me a "storage" locker, however fire dept & city hall state it is to code for a bike locker only. Now everyone (20 lockers) have to empty all their storage items out! What a waste! Don't buy an Onni place!
unregistered user on August 15 2011:
we also have have one of these lockers.my now bike locker cost 1,500.00 bucks.my tap on the front of the unit cost me 300.00 found out later everybody elses had one come with the unit.this morning have waited 2 hrs for a no show to deal with a blown seal in one of the windows. and onni and onni we go.
unregistered user on November 7 2011:
I too am an owner at Suterbrook, Libra in Port Moody. The wormanship and finishings are terrible. Cracks in the tile floor in the kitchen, mirror closed door in hall has cracked because the installation is incorrect, track light in kitchen is garbage- 2 of the 4 transformers/housings are not working, fireplace screen is not adhered to the wall...but the worst problem is there is no soundproofing between upper and lower units. I can hear every step, bump, drag, cupboard door closing and garbage disposal sound they make. I would strongly suggest against buying in any Onni development.
unregistered user on March 25 2012:
My walls are paper thin! I have listened to my neighbour snore incessantly for 2 years. Terrible workmanship! good riddance Onni. I feel sorry for the people who buy my place.
unregistered user on July 28 2012:
It's not just Omni. I blame the building code. I live in a building by a different developer & builder. Cheap. It is very disappointing that strata members act like they are not your neighbours. There is no reassurance or help with problems.
unregistered user on August 25 2012:
How can you blame the building code? it has nothing to do with that. Anyways, Onni is renown for being a terrible developer, and all should stay far far away from their purchasing any of their units. Do your research before you buy and make sure you chose a solid developer.
unregistered user on August 27 2012:
Who else would you blame? Different builder; different developer; same problems. Except, maybe they use the same rushed trades.
unregistered user on August 27 2012:
AND our building is only three years old. We are already doing major repairs. (pipes leaking; structure damage)

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    Reviewed on Apr 14 2010

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"2 words"

2 words. Onni sucks!!!


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unregistered user on April 29 2010:
I am in TV Towers by Concord, and I want to strongly advise people not to purchase Concord. Water pressure is not good. Layouts are 'choppy' creating small rooms. They have violated Vancouver's off-street parking spot by-laws. It has been a frustrating fight to try to rectify things.
unregistered user on December 5 2012:
Concord is one of the worst builders. They are the ones who started the residential towers in Vancouver around the building of EXPO. I was a tradesman working there and personally heard them saying to close the building in with windows (even in January in pouring rain), and don't care about sealing the building. Hence the mould-leakage found in all successive residential towers and townhomes. And then moisture gets locked in when they close the building in. Very, very unhealthy buildings. All these changes for residential installations came about when former premier/developer Gordon Campbell was mayor of Vancouver, so you can thank him for all your problems. In fact, take a look at all the citiy's councils in the lower mainland and you'll find them stacked with developer-real estate people. You get what you vote for (and pay for forever by paying their pensions). Better wake up and see who is on your city council and VOTE against the RE/Developer crowd, because it will only get worse. The devlopers of pre-sales use the bait and switch by showing and promising fancy/upgraded features only to switch to the cheapest materials, especially the stuff you can't see (wiring, plumbing, insulation-no insulation). NEVER BUY IN ANY TOWER IN RAIN FOREST LOWER MAINLAND UNLESS THE PLACE WAS COMPLETELY DONE IN RAINLESS WEATHER (which never happens here).

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    Unregistered User
    Bought from them

    Reviewed on May 4 2009

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3 of 3 found this review helpful:

"Don't buy with Onni...
major mistake"

# of deficiencies is astounding. The amount of time and effort it takes to get them fixed is even worse. Go look at the almost abandoned building in Victoria Hill that they still plan to sell. Watch out...


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unregistered user on February 12 2010:
I am going through the exact same thing with my home at Onni's suter brook development. I've had several plumbing leaks. Each time Onni would not send someone out until the water was actually dripping out of the walls and ceiling. After fixing each leak they promised they would send someone out to repair the damage, but that has not happened. It has been a year since my first leak. Don't buy any Onni property per sale. Once they have your money they don't seem motivated to deliver you a quality product.
unregistered user on March 3 2010:
We found Concord Pacific Group provide very poor workmanship and chip materials. They broke their promisses and tried wash their hands away from providing warranty covered issues. We found them dishonest and absolute no caring about customer concerns. Concord Pacific does not care about the customer and neglect customer service. We had nothing but problems with Concord Pacific Quality of construction. Just one problem after another. Most of our warranty claims had been denied. They make the customer responcible for their faults. Concord Pacific showed no concern about customer suffering. We do not recommend Concord Pacific Group in Vancouver BC.
unregistered user on March 3 2010:
Before you concider buying a property build by Concord Pacific Group talk to many homeowners who went threw nothing but problems. Construction quality is very bad and nobody really cares from Concord Pacific about customer satisfuction. If you are lucky they will attend the repair after 6 months as a goodwill.Concord Pacific shows breach of the warranty and breach of contract and open violate every Rule and Regulation of Homeowner Protection office and Insurance Council of BC just because they can. Concord Pacific And National Home Warranty made our life a hell. Stay away.
unregistered user on March 4 2010:
Write a comment would like to express our opinion and let people know how Concord Pacific Group violate every rule and regulation of Homeowner Protection Office. We found them be very dishonest against the customers. As they state themself to wash their hands away, not carring about customer suffering,they caused. They refused to look after warranty deffects and Concord Pacific group are very succefull in showing poor workmanship and using chip materials in their construction practises. Shame on you Terrence Hui. We found National Home Warranty very unprofessional. Please check their rating with BBB. We can tell you it is F- failed We never buy anything with this atached name. From our experience they are cheaters. Regards. Unhappy National home warranty idea to close up the file as soon as they can. Forget about your warranty when you deal with National Home Warranty. Every case they call a design issue and obvious it is not covered by the warranty. We found them to be a joke. We do not recommend this mickey mouse. we found National Home Warranty very unprofessional and not protecting the home owner but covering up the poor building production. The idea is to teach and not to cover mistakes,so it doesnot happen in the future. Our expierance purchasing condo from Concord Pacific is unfortunatly very negative. Please be caution. ref:00D3vCN.5004A0ABT:ref Reply Reply all Forward New | Deleteabout this review developer
unregistered user on April 12 2010:
We have been waiting for Onni to fix our deficiencies for over a year. They make appointment for things to get fixed and no one shows up. The few things that were "fixed" were so poorly done you can tell something was patched up. Does anyone have advise for taking legal action.
unregistered user on December 14 2010:
I am interested in advise for taking legal action as well...
unregistered user on December 28 2010:
read comments bellow
unregistered user on June 15 2012:
Legal action against a massive company with teams of lawyers on retainer would be lengthy and costly. I've noticed one Onni Tower in New West is chalk full of sellers that seem to be bailing. Upon further investigation, all the windows need repaid/replacement. Notification was 3 yrs into 5 yr warranty. Now, there is doubt Onni will honor their warranty, so condo owners will be paying tens of thousands each. DO NOT buyin this situation without a $75,000 + holdback with no time limit for any known deficiencies.
unregistered user on June 15 2012:
One realtor mentioned that Onni failed to pay plumbers, who stuffed cloths into pipes in the PH, causing flooding all the way down. I've yet to meet a hotel manager or developer that can be trusted---too much money on the line.

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    FiveforFight
    Bought from them

    Reviewed on Oct 17 2008

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1 of 1 found this review helpful:

"Very nice but looked a
little rushed"

I bought a condo in the Marquis Grande in Burnaby. I love the look of the building. The condo itself is very nice. The only thing that I thought was negative was that it seemed like they rushed to finish and there were many deficiencies in the condo and in the common areas. But, they took care of almost everything right away.


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unregistered user on December 28 2010:
We took Concord Pacific Group and National Home Warranty to Small court. We had to hire consultants who detected all the mistakes and code violations done by Concord Pacific.What a poor construction practices. Do not trust National Home warranty Group. They work for the same mafia and show very poor knowledge of construction. HPO Homeowner Protection Office are friends of the builder and warranty provider and are Crown corporation but dine together with Concord Pacific and National Home Warranty. The name doesn't mean a thing.They should be called Warranty provider protectors Government does not care. You will be referred to next in line. It is a joke the way you are treated. Do not expect understanding of judges.They favour the high paid lawyers representing the mafia. They are very clear they there to protect their customers from litigation's. For you to hire a lawyer is very expensive and builder knows it. Small court can award you monetary but they cannot make builder to do anything for you. Write a letter to the builder,offer reasonable time to correct deficiencies,than hire a consultant and get estimates for the warranty to be corrected. Depends on amount of damage you apply to small court or Supreme court, than fun starts. Make sure you keep records of any conversation and try emails instead of phone calls. We wish you good lack.
unregistered user on December 28 2010:
Let people know about your problems
unregistered user on October 20 2011:
Hello, I worked on one of their sites and when I came across an immediate safety hazard I found the site safety rep, calls himself a CSO but he's not a registered pro, playing on the laptop so I brought it to the attention of the site superintendent and got banned from the site for doing so because I embarrassed him? Sad really sad but that's the reputation they have in the industry.
unregistered user on October 20 2011:
yup, I hear ya on that one mate me too, its probably the same safety rep. I bet ya the safety director of the firm never contacted you either to see what the problem was and is trying for a witch hunt. i wonder why wcb doesn't shut these jokers down until they get it!
unregistered user on October 20 2011:
Wow I just did a search for Onni from a friends computer and they seem to have issues to address.
unregistered user on December 10 2011:
Based on this feedback I will not purchase an Onni development. I came very close though....thank you!
unregistered user on December 5 2012:
RE: unregistered user on December 10 2011: Based on this feedback I will not purchase an Onni development. I came very close though....thank you! DO NOT BUY IN ANY RESIDENTIAL TOWER-TOWNHOUSE DEVELOPMENT ANYWHERE IN THE RAINFOREST CALLED THE LOWER MAINLAND. ALL DEVELOPERS ARE THE SAME!!!! Take it from a former tradesman who got out of the trades here because of the bad workmanship I was seeing and didn't want to be involved in the unscrupulous practices of these thieves (Google Terry Hui/Concord Pacific and his connections to Henderson Land Development (Ray Kwok, who is charged in Hong Kong on bribery charges (http://www.nytimes.com/2012/03/30/business/global/hong-kongs-kwok-brothers-arrested.html?_r=0)) and Gordon Campbell and their dealings in ASIA).Crooked as the day is long. No wonder Campbell said "BC is now for sale" when he got in as premier in 2001.

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